PinoyLanyards.ph backs each and every order with our 100% Quality Guarantee. We will replace (at no additional charge to you) any lanyards that are found to have defects in materials or workmanship.

Prior to starting production, you will receive a digital proof of your lanyard via email. This proof is a representation of the final product. This is to allow you to make any necessary changes or corrections prior to starting production.

Prior to production of your lanyards, you will receive an order confirmation notice via email. This notification will contain specifications of your order including type, size, quantity, colors, and production time.

By request we can email you a photograph of one of your first run production items for your review. This process interrupts the production run while we await your approval of the photo sample. The fee for this service is 2995.00 PHP. This service does not entitle you to make changes to your design (other than capturing an error not depicted on the approved proof) as we have already created your tooling and started your production run. We offer this service as an optional final measure of checking your item for correctness.

We keep your screens and templates on file and in our warehouse for up to 12 months in anticipation of re-orders.

Once we have obtained your approval on both the digital proof and the order confirmation, we will produce your lanyard order in about 14-17 working days. The following are exceptions to our standard production time promise:

1. FACTORY CLOSURES - Some of our products are manufactured in Southeast Asia and this region has several holiday periods throughout the year. One of these holiday periods is known as Chinese New Year (CNY) and it lasts approximately 10 days and impacts our production schedules. CNY starts and ends on different days each year. WE WILL DO EVERYTHING WITHIN OUR POWER TO DELIVER YOUR ORDER IN A TIMELY MANNER BUT, PLEASE NOTE THAT DURING THE TIME PERIOD COVERING THE CHINESE NEW YEAR HOLIDAY FESTIVAL WHICH TYPICALLY SPANS A 10 DAY PERIOD IN LATE JANUARY OR EARLY FEBRUARY, WE ARE NOT RESPONSIBLE FOR DELIVERY DELAYS.

2. QUANTITY OF ITEMS – As your quantity increases, so does the time it takes to produce your order. Here is a guide to help you determine your production time. Please note that these are approximate production times and could change due to product specifications, materials, and design complexity:

Your order will then be shipped via UPS GROUND or FedEx Priority International Service (depending on the product ordered) directly to the address you specify. PLEASE NOTE that our production time is an approximate and there are factors that affect production times. Splitting orders into different designs, adding "specials" or options, and orders for quantities over 10,000 pieces may very likely require longer periods of time to produce. In the event of customs duty, tax or any other government charges that affect the delivery of your order so that you can make arrangements to settle these amounts due.

We are proud of the products we produce and manufacturing defects are extremely rare. For that reason we stand behind our manufacturing processes and offer you a 100% Guarantee against defects in Manufacturing Quality. Listed here for your review are covered manufacturing defects as well as NON covered defects;

Covered:
1. Incorrect size, and/or attachment from the approved proof
2. Incorrect PMS color that differs from the approved proof
3. Printing/Weave Defect

NON Covered:
1. Grammar/text/image errors including those that may have existed on the approved proof
2. Readability of small text and details that were clearly depicted on the approved proof
3. Your misconception of a color, as examples; Kelly Green, Teal, Royal Blue
4. Your misconception of actual size of the product.

In the unlikely event of a manufacturing defect, we will remanufacture and deliver you a complete new order. Keep in mind though that we do not offer refunds on custom made products. You understand and agree that your timeline is not a valid reason to request a refund due to a manufacturing defect.

We want this to be the best experience you have ever had when it comes to custom promotional lanyards! If you have concerns, constructive criticism, or compliments, we'd love to hear from you. Contact us via email at sales@PinoyLanyards.ph.

By submitting your design to PinoyLanyards.ph, you warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other company's rights.

Once you receive the digital proof of your lanyard, review it in detail. Please give special attention to: the design, the spelling, and the colors. Once you have made any necessary changes to your proof, return it to us via email. This is your signal to us that everything has been approved.

NOTE: For lanyards we use the Pantone PMS color matching system. Because all computer monitors do not display colors in the same way, it is important that you indicate your color choices using Pantone PMS numbers. For additional information, visit Pantone site at www.pantone.com. PMS color books are also available at most art supply stores and some libraries. All PMS numbers will be listed on the bottom of your proof so that you can verify them easily.

After your proof has been returned to us, you will receive an order confirmation. Again, please review the information carefully. If all the information is correct, return it to us and we will begin the production process. NOTE: Once an order has been approved and confirmed it may not be canceled for any reason. Should you require a cancellation of your order within 36 hours of your order being placed we will stop production and issue a credit on a case by case basis AND any refund offered will be less a 35% restocking/tooling fee.

Providing correct shipping information. Your order will be produced and shipped within 10 days (depending upon order quantity) with the exception of our "Peak Periods" as listed above. We are not responsible for delays in shipping caused by inaccurate address information, Acts of GOD including weather delays, War, Terrorism, Customs procedures, the misrouting of your package by the shipping company, or undeliverable shipping addresses. Many of the products that we manufacture including Lanyards can be produced internationally. Import duty, customs fees and taxes may be assessed at the discretion of your local government and these fees are your responsibility to pay. We, of course pay for the Air Delivery and have no control over government assessment of any parcel imported into your country. We will inform you in the event of customs duty, tax or any other government charges that affect the delivery of your order so that you can make arrangements to settle these amounts due.

Your Lanyards may be delivered using the "signature required" method. This means that when FedEx or UPS brings your overnight delivery someone will have to sign for it. If no-one is available, a signature tag will be left at the delivery location and can be signed so that the package can be left on the next delivery attempt. This method insures that packages are delivered securely. In the event that (3) delivery attempts are made and no-one can sign for the package or leave the signed delivery tag, the package will be sent back to the factory. If this occurs, you will be charged for return shipping and then again for shipping of the package back to you for another delivery attempt.

When you place your order we do not charge you for a screen plate or Digitizing program that we create based upon your design criteria. We will keep the actual screen plate or Digitized File created for your design in our factory inventory for 12 months after the date of your purchase in case you wish to place a re-order. Should you not reorder your lanyards during the next 12 months, we will recycle your screen plate or Digital CD which will save space in our warehouse and help fulfill our commitment to the environment by reusing existing natural resources. The fee for recycling your screen plate or Digital CD is $18.00 and will be billed to your credit card on file or sent to you as an invoice if you purchased through an accredited school, university or government agency.

In the event of a discrepancy found on the item upon delivery, it is the sole discretion of the company to decide if a discrepancy exists and if so, a course of action to remedy the discrepancy. If you have a discrepancy with your order you must contact your sales associate immediately by email and forward clear and concise digital images of the discrepancy on the item and most likely the company will request a sample sent to us in the mail. In most cases, should the delivered lanyard closely match the approved art proof, the company will not re-manufacture the lanyard order. Specifically, the term "closely match" includes but is not limited to; width, length, material, customer approved colors, lost small details due to manufacturing limitations, spelling errors on approved proofs, font and image errors due to manufacturing limitations, and attachment substitutions that are similar to attachments depicted on the website.